Terms & Conditions


Notwithstanding any other provision to the contrary, the following terms and conditions shall apply to any sale of Goods by LAVO SOLUTIONS, LLC (“Seller” or the “Company”), a California LLC, having a place of business in Laguna Hills, CA. Any purchase order covering the sale of Seller product shall be governed by these Terms and Conditions of Sale and other written provisions mutually agreed upon, if any. Any oral understandings are expressly excluded. Seller shall not be deemed to have waived these Terms and Conditions of Sale if it fails to object to these provisions, incorporated by reference, or attached to Buyers purchase order form which provisions are hereby expressly rejected. Buyer silence or acceptance or use of product constitutes its acceptance of these Terms and Conditions of Sale. No Modification or addition to these Terms and Conditions of Sale shall be effective unless agreed in writing and signed by authorized representatives of both Seller and Buyer. Buyer shall not be obligated to buy any Product from seller, and Seller shall not be obligated to sell any product to Buyer. In the event Buyer orders product from Buyer and Seller delivers product to Buyer, the Terms and conditions contained in this document shall apply to all such sales and transactions.



Prices: All quoted prices in effect on any quote or purchase order (unless quoted otherwise) or date of completion if shipment is deferred on Buyer’s written or oral instructions, are Free Carrier (FCA) point of shipment unless specified otherwise, and are subject to change without notice. Point of shipment shall be the Seller’s facility in Laguna Hills, CA, unless otherwise noted. All prices and other amounts are in United States Dollars and all payments shall be made in United States Dollars.  Prices do not include sales, use, excise, or other taxes, if applicable. Any such tax that Company is required by law to collect, will be added to the invoice price. All prices are based on the quantities quoted and any change in the quantities may affect the price. No discount will be allowed unless specifically agreed to in writing by Company. Until the purchase price and all other sums are paid in full, Buyer grants Company and Company retains a security in the Goods described on the face hereof (the “Goods”) and in all proceeds of the Goods.  Orders must be submitted in writing unless Seller allows an order over the phone, fax or some other method and subsequently accepted by Seller in writing.  Acceptance of an Order constitutes an agreement that Seller shall sell to Buyer the Products Ordered / Services Agreed on the dates specified using Seller’s Terms and Conditions.  No Order accepted by Seller shall be changed or cancelled without Seller’s written consent.  Cancellation or other charges may be imposed by Seller in connection with changing or cancelling an order.

Delivery Date: All scheduled delivery dates are estimates based on a normal workload and all deliveries are subject to change without liability to the Company. Unless specified to the contrary, all shipping dates are based upon current availability of materials, present production schedules and prompt receipt of all necessary information. Dates for shipment or delivery of Products or Services may not be postponed by Customer without Seller’s consent. Additional charges may be imposed by Seller due to delays caused by Customer. Seller will not be liable for any damages, loss, fault, expense or freight charges arising out of delays in shipment or other non-performance of this agreement caused by or imposed by (a) strikes, fires, disasters, riots acts of God, (b) acts of Buyer, (c) shortages of labor, fuel power, materials, supplies, transportation, or manufacturing facilities (d) government action, (e) subcontractor delay, or Agreement and/or extend any date upon which any performance is due.  Title to Product passes and all risk of damage or loss shall pass to Customer upon delivery of product or performance of Service.  All shipments are Free on Board (FOB) Seller’s Laguna Hills, CA facility unless otherwise noted in writing on each order.  Shortages of Product or other discrepancies due to Seller must be reported to Seller within 10 days of the Customer’s receipt of Product or Service.  Customer shall bear all insurance and freight costs and any charges paid by Seller may be invoiced to Customer.  Seller reserves the right to refuse to ship Products or provide Services to any party or destination that it deems to be or appears unlawful.

Warranty: a. Company warrants its Goods to be free from material defects in material and workmanship for a period of one year except: i. when Goods have been modified following delivery and/or subject to improper handling, storage, installation, operation, or maintenance unless those modifications have been authorized in writing by Seller. ii. when an item is purchased by Company as a component part of the Goods, except to the extent to which such item or items are covered by the warranty, if any, of the original manufacturer. iii. when an item which is a component part of the product has been furnished by Buyer. iv. no warranty of a component part shall extend beyond the warranty period of the device in which such component part is incorporated. v. There is no implied warranty of merchantability or of fitness for particular purpose and there are no warranties of any nature except as set forth in paragraph 3 herein. Any claim by Buyer made pursuant to Company’s warranty must be made in writing. Company shall have the right to inspect the Goods claimed to be defective and shall have the right to determine the cause of such alleged defect. All Goods replaced or repaired by Company under its warranty shall be replaced or repaired F.O.B. Company’s facility. Buyer must notify Company, in writing, within fifteen (15) days from receipt of Goods of any obvious defect in the product, or shortages, or Company shall have no obligation to correct such defect. Company shall have the option of re-inspection at Buyer’s plant or its own before allowing or disallowing Buyer’s claim. Defects that do not impair service shall not be a cause for rejection or recovery under any warranty. Buyer assumes full responsibility for the use and application of the product. Buyer accepts Company’s design and material selection and specifications in placing this order unless other specifications are agreed to in writing by both parties prior to the manufacture of Goods by Company. Statements and data relating to Products on Seller’s literature and website are not intended to define the performance of the product in actual usage or in combination with other equipment or processes. These statements should not be used by Customer solely as an indication of performance or suitability for specific applications or uses.


Components and spare parts such as O-rings, squeeze tubes, roller blocks and other plastic components are considered to be wear parts and are not warranted.  Seller shall have no warranty or liability for product that was damaged during shipment, product that is not being used in its recommended use, product that is not operated in accordance with the operating manual and procedures, product that was not properly installed, product used in a manner that is inconsistent with its designed purpose, product that is subject to a power surge or similar event, products that fail due to usage of a non Lavo Solutions replacement or spare part or product that was not maintained in accordance with recommended maintenance programs.

Limitation of Liability: Company’s liability under its warranty is expressly limited to the repair, replacement, or refund of the invoice price of Goods, which prove to be defective in materials or workmanship within a period of 90 days of delivery to Buyer. The repair, replacement or refund of the Goods shall be at Company’s sole discretion. The Company’s obligation to repair or replace defective Goods or refund the invoice price constitutes agreed and liquidated damages for any breach of warranty by Company and liability shall not exceed the invoice price of the Product or Service. Company shall not be liable for incidental or consequential damages of any kind including consequential damages for injury to any person. In no event shall Company be liable for incidental or consequential damages arising out of or in connection with the Agreement, including without limitation, breach of any obligation or warranty imposed on Seller hereunder or in connection herewith. Consequential damages for purposes hereof shall include without limitation, loss of use, income or profit, or losses sustained as the result of injury to any person, or loss of or sustained as the result of work stoppage. Buyer shall indemnify Seller against all liability, cost or expense, which may be sustained by Seller on account of any such loss, damage or injury

Indemnity: Buyer shall indemnify and hold Company harmless from and against all claims and causes of action for damages and expenses of every kind and character including costs of suit and reasonable attorney’s fees asserted against Company, its agents, servants and employees arising out of or in any manner connected with the product or use of the product listed on the face hereof. This includes, but is not limited to, all claims and causes of action resulting from patent or trademark infringement, which are based, in whole or in part, from Goods manufactured to Buyer’s specifications.

Terms of Payment: Standard payment terms for all Products and Services are 1% 10, Net 30 Days from date of Invoice. Payment shall be made to Company at its office in Laguna Hills, CA, or as directed by the Company and shall be due and payable as set forth on the face of Company’s invoice. Service charges are payable on overdue invoices at an amount of 1.5% per month or the maximum legal rate, whichever is less. All orders and shipments shall at all times be subject to the approval of the Company’s credit department. The Company reserves the right of declining to accept any order or make any shipment whenever, for any reason, there is doubt as to Buyer’s financial responsibility and Company shall not in such event be liable for breach or non-performance, in whole or part. Seller retains and is granted first lien on all Products to secure payment and in the event of default, seller may exercise any and all rights normally granted to a secured creditor. Seller also reserves the right to set off any amounts due to Seller from Customer and its affiliated entities.  Other payment terms may be applied at the written instruction of Seller.

Shipment: Unless otherwise specified herein, all shipments are FCA point of shipment. Company’s responsibility terminates upon completion of Goods in good order and delivered to a common carrier from Company’s facility. The Goods, title thereto and any risk of loss, shall be considered transferred to the Buyer upon delivery to a common carrier. No claims for shortages, damages or failure in delivery, whether by common carrier, parcel post or otherwise, may be made by the Buyer against the Company. In the absence of written shipping instructions from Buyer, Company may ship the Goods freight collect to the Buyer by any common carrier which it considers satisfactory or, if appropriate, in the opinion of the Company, by parcel post.

Cancellations and Return of Goods: No purchase order with respect to which Company has issued or indicated a sales confirmation may be cancelled or the manufacture of Goods there under suspended after the date of the sales confirmation without the sole and express written consent of Company. Upon cancellation or suspension at the request of the Buyer, and acceptance by the Company, Buyer shall reimburse the Company promptly for all expenditures incurred by Company, including, but not limited to, material used, labor and engineering services, a proportionate share of direct manufacturing, engineering, selling, general and administrative expenses, and profits which would have been earned under the purchase order. In addition, the Buyer shall also reimburse Company for any extraordinary costs and other expenses attributable to such suspension or cancellation. No Goods shall be returned to company (whether due to cancellation of a purchase order or for any other reason not the fault of the company) without prior written authorization from company. An inspection and restocking charge on all returned items will, at Company’s option, be required. Any request to return Goods shall include, in addition to other information reasonably requested by Company, a full description of the Goods, the date of the purchase order and Company’s invoice number.

Packing and Crating: Except as provide on the face hereof or as hereinafter provided, prices include packing for Goods destined within continental limits of the United States excluding Hawaii and Alaska. An additional charge may be made for crating and for export packing or for additional domestic, international or special needs at the discretion of the Seller.

Miscellaneous: a. None of the Standard Terms and Conditions of Sale herein may be added to, modified, superseded or otherwise altered except by a written instrument, signed by an officer of the Company. Each shipment received by Buyer from the Company shall be deemed to be upon the terms and conditions herein set forth, except as they may be added to, modified, superseded or otherwise modified as provided above, notwithstanding Buyer’s act of accepting or paying for the Goods or similar act of Buyer. b. Any typographical or clerical error herein is subject to correction. c. This document and the sale of the Goods described herein shall be construed in accordance with the laws of the State of California. d. The submission of a quotation by Company in response to Buyer’s request does not constitute an expression of Acceptance of any term or condition which may have been set forth in Buyer’s request. The terms and conditions of sale set forth herein are the only terms and conditions applicable to the sale of the Goods described on the face hereof notwithstanding prior or, post sale, references. e. Company will not be liable for any losses or delays resulting from fire, flood, storm, strikes or other circumstances beyond its control, which affect its operations or the operations of its suppliers. f. Company shall have the right to charge a service fee for reissuing invoices due to unauthorized discounts taken by Buyer. g. Any product or service may be discontinued at the discretion of Seller. h. If Customer resells Products purchased from Seller or incorporates or installs in combination with other products, including those from other sellers, Customer shall be solely responsible for any and all claims, liabilities and obligations asserted against the Customer by its customers or other third parties. For purposes of clarity, Seller shall have no liabilities or responsibility from any such liabilities, claims or obligations.

Invoice: Where the Company does not issue either a quotation or a sales confirmation and ships Goods pursuant to Buyer’s purchase order, such sales shall be subject to Company Standard Terms and Conditions of Sales as set forth on the Company’s invoice. Any additional or different terms or conditions of sale set forth in the purchase order or other communication from Buyer are objected to by Company and shall not be effective nor binding unless assented to in writing by an officer of the Company.

Assignment: Company reserves the exclusive right to assign the proceeds of any order to a third party for any reason whatsoever.

Severability: Each provision of these Term and Conditions is intended to be severable. If any term or provision hereof or any portion thereof, or the application thereof to any entity or circumstance shall be determined by a court of competent jurisdiction to be illegal or unenforceable for any reason whatsoever, such term, provision or application thereof shall be severed here from and shall not affect the validity of the remainder of these terms and conditions or the application of such term or provision to any other entity or circumstance.

Default, Attorney’s Fees: Should Buyer default on any obligation hereunder or become insolvent or make an assignment for the benefit of creditors or be subject to any reorganization or bankruptcy proceeding, or if Company shall deem it to be in its best interest to do so to protect it or the product against loss or damage or upon termination of this order for whatever cause or reason, then Company and its agents or representatives may, in addition to any other rights or remedies it may have under this order or at law or in equity, without notice or demand of liability or legal process, retain or otherwise repossess all or any part of the Goods thereof and/or items furnished by Buyer; and Buyer expressly waives all further rights to possession of said product and all claims for injury suffered through or loss caused by retention or repossession. If Company shall retain/repossess the product or shall institute any proceeding to recover any moneys due hereunder or to recover possession of the product or any part thereof or to enforce any term or condition hereof, Buyer shall pay Company’s cost incurred therein including Company’s attorney’s fees and all costs of suit. Company’s rights hereunder are cumulative and not alternative.

Blanket Orders: Blanket orders placed with the Company are for the term of one year unless alternative terms are agreed upon in writing by the seller. Any product not consumed by the buyer within the one year term will be shipped to the buyer and billed in accordance with original order payment terms.

Intellectual Property and Data: All patents, trademarks or other intellectual property in relation to Seller’s Products or Services remain the sole and exclusive property of Seller.  For all software included in Products or Services, such software is not sold to the Customer or its customers, but rather is licensed on a limited, non-exclusive basis in the form delivered by Seller.  Customer shall not duplicate, distribute, modify, reverse-engineer, or derive any software code unless authorized in writing by Seller.  Unless otherwise agreed in writing, Seller shall own and retain all rights, title and interest to any prototypes, schematics, designs, samples, tools or other documentation that may be prepared in connection with Seller’s Products.  The usage of these designs, samples and other portions of intellectual property may only be used in conjunction with Seller’s Products and only as authorized by Seller.

Seller, in addition to Buyer, own any data transmitted from Datamapper or similar units to Seller’s cloud data services and web interface.  Seller agrees to keep confidential and will not disclose any information that is trade secret in nature, such as chemical formulations, chemical names, chemical types, end user locations specific to a customer, service technician names or locations, etc, however, Seller intends to consolidate and review data related to overall processes for use in analytic and optimization services available to Buyer and / or the marketplace as a whole.  This data will not be uniquely identifiable to any Buyer, unless a Service agreement has been entered into between Buyer and Seller.

Force Majeure: Seller shall not be liable for any delay in performance or inability to perform that is directly or indirectly attributable to or caused by any circumstance or event beyond its reasonable control, including, but not limited to, war; riot; civil disturbance; act of terrorism; accident; sabotage; theft; malicious damage; confiscation; nationalization; embargo; compliance with law, rule, regulation or governmental or regulatory order or directive; act of government or authority; interruption, shortage or restriction in transportation, power, utilities, materials, components or parts; damage or destruction of facilities or equipment; natural disaster; fire; explosion; flood; storm; strike; lockout; labor dispute; labor shortage; epidemic or other widespread illness, or breach or default of suppliers or subcontractors.

Modification and Waiver: Seller shall have the right to modify its Terms and Conditions at any time in its sole discretion.  Additional terms and conditions shall not apply unless agreed in writing between Seller and Buyer.

Use of Goods. Buyer acknowledges and agrees that Seller is in no way responsible for the use of the Goods by Buyer, that Seller cannot reasonably anticipate all of the conditions under which the Goods may be used by either Buyer or users of the products that Buyer may sell the Goods and that Buyer shall conduct its own tests to determine the suitability, effectiveness and safety of the Goods for Buyer’s purposes. Any representations or other statements concerning the Goods, other than these Terms and Conditions of Sale, are not binding on Seller and Seller shall not be liable for any such representations or other statements.  For products using or connected to a water source, water should be turned off when the product is not in use.  Installation, operation and maintenance should be performed in conformance with ASSE Standard 1055 as well as other applicable regulations.  Seller shall not be held responsible for issues that may arise when these standards are not followed and clearly evidenced.